Hard to Please Customers®
Some customers are very hard to please. This can be frustrating when you don’t know how to approach them. This workshop provides your team with all the information and tools needed to turn the toughest customer encounters into happy and memorable experiences that build successful long-term work relationships. Discover which words and phrases should be avoided, learn about the four types of human motivation, and determine the motivation driving difficult customers. And most importantly, learn how to transform complaints into opportunities for improvement and growth.